Two-year limited warranty.
Oorie devices are covered against defects in materials and workmanship under normal use.
Covered products
The two-year limited warranty applies to Oorie Air One, Oorie Air Mini, and Oorie Sense, beginning on the original purchase date.
What the warranty generally covers
- Fan motor failure
- Internal sensor failure
- A device that will not power on
- Wi-Fi hardware failure
- Display or indicator failure
What is not covered
- Water damage
- Drops, impact, or crushing
- Pet damage
- Unauthorized repair or modification
- Cosmetic damage that does not affect operation
- Normal filter replacement
- Damage caused by incorrect voltage
Warranty service
Before approving a warranty replacement, Oorie may ask you to confirm the purchase date and serial number and complete reasonable troubleshooting. If troubleshooting indicates a likely hardware failure, we may ship a warranty replacement.
For products more than 30 days old, Oorie may require the failed device to be returned. Oorie pays warranty return shipping.
Serial numbers
Air One serial numbers are printed underneath the device. Air Mini serial numbers are on the rear label near the power connector. Oorie Sense serial numbers are on the bottom.
You can also find the serial number in the Oorie app under Device → Settings → Device Information.
How to request warranty help
Visit the Support Center or contact Oorie. Have your order number and device serial number available when possible.